Terms of Service

Effective date: July 7, 2026

These Terms of Service (the “Terms”) govern access to and use of the Olean campaign platform, website, and related services (the “Service”) provided by Olean Strategies, a 401 Group company (“Olean,” “we,” “us”). By creating an account, subscribing, or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the campaign, committee, or organization you represent (“you,” the “Customer”).

1. The Service

Olean is an AI-native operating system for political campaigns: voter file management, field and canvassing tools, fundraising, communications, and AI-assisted strategy and content, unified in one platform. Features may evolve over time; we may add, change, or retire features as we improve the Service.

2. Accounts

You must be at least 18 years old and authorized to act for the campaign or organization on whose behalf you use the Service. You are responsible for the accuracy of the information you provide, for safeguarding account credentials, and for all activity under your account, including the activity of staff and volunteers you invite. Notify us immediately of any unauthorized use.

3. Subscriptions, billing, and cancellation

Billing. The Service is sold as a monthly subscription, billed in advance and renewed automatically each month until canceled. Payments are processed by Stripe; we do not store your card details.
Metered usage. SMS and email delivery are metered separately at carrier and delivery cost, as described on our pricing page, and billed in addition to the platform fee.
Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing period; you keep access until then. Fees already paid are non-refundable except where required by law.
Price changes. We may change pricing with at least 30 days’ notice; changes apply to subsequent billing periods.
Failed payments. If payment fails, we may suspend access until the balance is resolved.

4. Your data

Your campaign’s data belongs to your campaign. Voter files, donor records, contact lists, field data, and content you create in the Service (“Customer Data”) are yours. We process Customer Data only to provide and support the Service. We do not sell Customer Data and we do not share one campaign’s data with any other campaign or party.

You grant us the limited rights needed to host, process, transmit, back up, and display Customer Data in order to operate the Service. Upon written request after termination we will delete or return Customer Data within a commercially reasonable period, subject to routine backups and legal obligations. You are responsible for having the legal right to upload and use the data you bring to the Service, including voter file license terms and consent for the contacts you message.

5. Acceptable use

You agree to use the Service only for lawful campaign and advocacy purposes. You must not:

violate any applicable law, including election, campaign finance, telemarketing (e.g. TCPA), or anti-spam (e.g. CAN-SPAM) laws, in connection with the Service;
send messages to recipients without the consents or permissions the law requires;
use the Service to harass, defraud, impersonate, or intimidate, or to spread material you know to be false about voting times, places, or eligibility;
attempt to access another customer’s data, probe or disrupt the Service, or resell the Service without our written agreement.

We may suspend or terminate accounts that violate this section.

6. Compliance is your responsibility

Olean is a tool, not a law firm or treasurer. You are solely responsible for your campaign’s legal and regulatory compliance, including FEC and state filing obligations, disclaimers on communications, contribution handling, and record-keeping. Features described as “FEC ready” assist your compliance work but do not replace professional advice.

7. Third-party services

The Service interoperates with third parties, including payment processing (Stripe), messaging carriers, and integrations you choose to connect (for example VAN, i360, ActBlue, WinRed). Your use of those services is governed by their own terms, and we are not responsible for their acts or omissions.

8. Intellectual property

We own the Service, including its software, design, and branding. These Terms grant you no rights in the Service other than the right to use it while your subscription is active. Feedback you provide may be used to improve the Service without obligation to you.

9. Nonpartisanship

Olean serves campaigns across the political spectrum. Access to and treatment within the Service do not depend on party or ideology.

10. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated content can be wrong; you are responsible for reviewing content before you publish or send it. We do not warrant that the Service will be uninterrupted or error-free, or that it will produce any particular electoral outcome.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data, and our total aggregate liability arising out of the Service is limited to the amounts you paid us in the twelve (12) months before the event giving rise to the claim.

12. Indemnification

You will defend and indemnify Olean against third-party claims arising from Customer Data, your communications sent through the Service, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate the Service for material breach of these Terms, and will use reasonable efforts to notify you first where practical. Sections 4, 8, and 10–14 survive termination.

14. General

These Terms are governed by the laws of the State of Rhode Island, without regard to conflict-of-law rules, and disputes will be resolved in the state or federal courts located there. We may update these Terms from time to time; material changes will be posted on this page with a new effective date, and continued use of the Service constitutes acceptance. If any provision is unenforceable, the rest remain in effect. These Terms, together with the Privacy Policy and any order or pricing page you accept, are the entire agreement between us.

15. Contact

Questions about these Terms: chris@401group.org.